Refund policy

Every Threadedgifts item is personalized and made to order just for you. Because of this, we do not accept returns or exchanges for change of mind. When something goes wrong on our side, we make it right at no cost to you.

What we cover

  • Items that arrive damaged or defective (for example a stitching or printing flaw, a hole or a broken seam).
  • Items that are different from your order (wrong product, size, color or personalization compared with the details you submitted or the proof you approved).
  • Packages that are lost in transit.

Time limit

Please contact us within 30 days of the delivery date. For a lost package, contact us within 30 days of the latest estimated delivery date.

How to request a replacement or refund

  1. Email support@threadedgifts.com with your order number and the name on the order.
  2. Describe the problem and attach clear photos of the item and of the shipping label.
  3. Tell us whether you prefer a free replacement or a refund.

In most cases you do not need to send the item back. If we do need the item returned, we cover the return shipping cost and will send you the return instructions by email.

Refunds

Approved refunds are issued to your original payment method. Depending on your bank or card issuer, a refund usually takes 5–10 business days to appear on your statement. Refunds may be full or partial depending on the issue (for example, one damaged item in a multi-item order).

What is not covered

  • Change of mind, or ordering the wrong size, color or product. Please check the Size Chart before ordering.
  • Spelling, grammar or date mistakes in the personalization details you entered or approved in the proof.
  • Small differences in thread color or stitch detail compared with the on-screen preview; embroidery is made with thread, so very fine details are simplified.
  • Packages delivered to an incorrect address entered at checkout.

Cancellations

Orders can be canceled or changed within 6 hours of purchase for a full refund. After that, production starts and the order can no longer be canceled.

European Union customers

If your order is shipped to the European Union, you may cancel or return an eligible non-personalized item within 14 days of delivery without giving a reason. This right does not apply to goods made to your specifications or clearly personalized.

Contact us

Threadedgifts
Email: support@threadedgifts.com
Address: 140 East Broadway Avenue, Jackson, WY 83001, USA
Support hours: Monday–Saturday, 9:00–18:00 (US Eastern Time). You can email us any time; we reply within 24 hours on business days.